Refund policy

Your satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or exchange under the following conditions:

✅ Eligibility

• Return requests must be made within 7 days of receiving your order.
• Items must be unused, in original condition, and with all original packaging and tags intact.

❌ Non-Returnable Items

• Customized or made-to-order items
• Items marked as final sale
• Gift cards

🔄 Exchanges

We accept exchanges for size or color when stock is available. Please contact our customer service to initiate the process.

💸 Refunds

Once your return is approved and received, we will inspect the item. Approved returns will be refunded to your original payment method within 5–10 business days.

📬 How to Return

To initiate a return, contact us at support@naqiatelier.com with your order number and reason for return. We will provide return instructions and shipping address.

Note: Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.